We accept the return of products. Customers have the right to apply for a return within 30 days after the receipt of the product. All items must be returned unworn, undamaged, unaltered, and unused, with their original packaging included.
If you order the wrong item(wrong size, wrong pattern, or not our fault), we cannot return or replace your order. Due to the specificity of pet products, we do not accept any returns If there is no damage to the items when you receive them. we are unable to make secondary sales.
Please note that customers should be responsible for the shipping fee. If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
For full details on how to return your purchase, please reach out to us at Customer Service Department firstname.lastname@example.org
We will email you once your return is received and inspected. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We accept order cancellation before the item's not been dispatched.Please provide your order number and the modification you want, we’ll change for you.Please note that any orders that have already been packed or shipped cannot be modified or cancelled.